Refund Policy
1. Introduction
This Refund Policy explains the circumstances under which refunds may or may not be available for services purchased from Brittany Ads. Because digital marketing services involve planning, strategy, professional time, campaign management, content development, optimization, and other work performed specifically for a client, refund eligibility may depend on the nature and stage of the service.
By purchasing or engaging Brittany Ads for digital marketing services, you acknowledge and agree to the terms described in this Refund Policy.
2. Digital Marketing Services and Refund Eligibility
Brittany Ads provides professional digital marketing services that may include search engine optimization, paid advertising management, social media marketing, content marketing, website and conversion optimization, strategy development, consulting, and related services.
Due to the nature of these services, fees may become non-refundable once work has commenced, resources have been allocated, campaigns have been configured, research has been completed, or deliverables have been created specifically for a client.
Any refund consideration will take into account the service purchased, work completed, costs incurred, and the circumstances surrounding the request.
3. Service Cancellation Before Work Begins
If a client requests cancellation before Brittany Ads has started work on the applicable service, the request may be considered for a refund depending on the circumstances.
A cancellation request should be submitted as soon as possible through the contact information provided on this website. If no work, preparation, research, campaign setup, content production, or other service activity has begun, Brittany Ads may determine that a full or partial refund is appropriate.
Once work has begun, the refund terms applicable to completed or committed work will apply.
4. Refunds for Completed or Partially Completed Work
Payments associated with work that has already been completed, delivered, or substantially performed are generally not refundable.
This may include strategy development, research, account setup, campaign configuration, content preparation, SEO work, website analysis, consultation, reporting, optimization, or other professional services.
Where a project has been partially completed, any refund consideration may be based on the portion of the work that has not yet been performed, after accounting for committed expenses and resources.
5. Advertising Spend and Third-Party Costs
Advertising budgets, media spend, platform charges, transaction charges, software subscriptions, domain or hosting costs, and other third-party expenses may be separate from Brittany Ads’s professional service fees.
Amounts already paid to or spent through third-party platforms are generally not refundable by Brittany Ads. Clients should review the refund and cancellation policies of the applicable advertising platform or third-party provider.
Brittany Ads cannot guarantee reimbursement of third-party charges that have already been incurred.
6. Client Requests for Refunds
Refund requests should be submitted in writing and should include sufficient information to identify the applicable service, payment, and reason for the request.
Refund requests may be reviewed based on the service agreement, project scope, payment records, work completed, and applicable circumstances.
Submitting a refund request does not automatically create an entitlement to a refund. Brittany Ads will review the request and communicate the applicable decision.
7. Dissatisfaction With Marketing Results
Digital marketing performance can be affected by numerous factors, including competition, market conditions, search engine changes, advertising platform policies, budgets, website performance, customer demand, audience behavior, and other factors outside the agency’s control.
For this reason, dissatisfaction with traffic, rankings, leads, sales, conversions, advertising performance, or other marketing outcomes does not automatically qualify for a refund.
Brittany Ads does not guarantee specific rankings, traffic levels, leads, revenue, sales, return on investment, or other particular marketing results.
8. Duplicate or Incorrect Payments
If a client accidentally makes a duplicate payment or an incorrect payment is processed, Brittany Ads may review the transaction and, where appropriate, arrange for the excess amount to be returned.
Any applicable transaction, processing, or third-party costs may be considered when determining the amount returned.
Clients should contact Brittany Ads promptly if they believe a payment was duplicated or processed incorrectly.
9. Refund Processing and Timing
Where a refund has been approved, the refund will generally be processed using the original payment method where reasonably possible.
The time required for the funds to appear in the client’s account may depend on the payment provider, financial institution, card issuer, or other payment service involved.
Brittany Ads is not responsible for delays caused by third-party payment processors or financial institutions after a refund has been submitted.
10. Contact Information
For questions about this Refund Policy, cancellation requests, or refund inquiries, please contact Brittany Ads directly.
Brittany Ads
Email: support@brittanyads.site
Phone: +1 442 275 6210
Address: 110 Southport Rd, Apt 5, Spartanburg, SC 29306, United States
Brittany Ads may update this Refund Policy from time to time. The latest version published on this website will apply to future transactions and requests, subject to any applicable agreement or legal requirements.